our services.

Whether it's consulting, people or technology, the team of digital enthusiasts at DXLabs can help you shape and deliver intelligent digital transformation and customer engagement solutions that can separate you from the pack.

TECHNOLOGY

CONSULTING

PROJECT SUPPORT

 

technology.

Process Automation & Digital Decisioning

As lead partners of Decisions.com, a no-code automation platform, we are specialists in the rapid development of process automation solutions. We digitise cumbersome, inefficient, expensive and unreliable processes, replacing them with automated, rules and data driven processes that empower your people and your customers and have everyone working on the right thing at the right time.

Building and Modernising Applications

DXLabs offers a range of bespoke development and cloud services across a vast range of technologies using onshore and/or offshore teams to support product or transformation initiatives. Whether it's a bespoke CRM, ML/AI services, integration and service orchestration or a revamp of a customer portal using the latest and greatest, DXLabs can help.

 

We are Agile enthusiasts, believing in the value of iterative delivery to help make ideas tangible and get to market sooner and often cheaper.

Building and Modernising Contact Centres

We've seen the best and worst when it comes to contact centre technology. The industry heavyweights have failed to modernise what was once a heavy, slow, expensive technology stack to one that is nimble enough to deliver experiences that customer and organisations demand today.

 

That's why DXLabs has partnered with Twilio and Amazon, who have set the new standard for cloud contact centre technology and service the needs of the modern consumer. As development partners, we build omni-chanel, data rich and intelligent customer engagement solutions in a fraction of the time and without compromise.

 

consulting.

Experience Design

We use human-centred design methods in combination with evidenced based user research that can show your business how to optimise your products and transform businesses across all touch points.

Service Design

We help clients map their operations, customer's and employees journeys to create smarter, more consistent customer experiences that are aligned with your business objectives, vision and culture, to drive innovation in an ever-changing market.

Customer Engagement, Process and Technology Strategy

Whether you need help redefining how you engage your customers, your tech strategy or just need a sounding board to test what you think you know, lean on decades of experience at DXLabs for pragmatic, confidential and  valuable advice.

Industry specialties include Fintech, Insurtech, Banking and Payments, Construction, Contact Centre, Telco and Wealth.

Omni-Channel Customer Engagement

We know what drives contact centres, from the the agents, the organisation and the customers. More importantly, we know how to navigate the seemingly complex world of omni-channel engagement, both from an operation and a technology point of view.

 

We are cloud contact centre specialists, obsessed with changing the narrative and helping organisations achieve what the older, traditional contact centre platforms have failed to.

Executive Business Insights

"You can't improve what you don't measure." 

Understanding what to do is completely dependent on the why. With a focus on executive-level insights, we apply rapid data visualisation techniques to your data and identify clear strategic opportunities for growth in sales, customer engagement, operational efficiency and effectiveness. We're fast and pragmatic in our approach and are experts at getting you surprising insights.

project support.

 

Project Leadership and Resources 

DXLabs knows technology projects and we can certainly help you with yours. Whether it's a bit of scrum/project management, analysis and design, architecture, development, testing, cloud or security, or all of the above, we can be your team or support your team. We don't just supply good skills, we supply them with technical and people leadership, ensuring engagement and accountability are always at their peak.

Digital Experience Labs Pty Ltd © 2020

DXLabs - Sydney, Australia

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