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Who we are

We are business, technology and process automation architects. As lead ANZ partner of workflow and rules automation powerhouse, Decisions, we are industry-agnostic, adding value wherever any of the following matter:

  • Process and workflow automation, efficiency and accuracy
  • Data-driven, consistent and compliant business rules and decision management
  • Customer engagement and digital process automation
  • Rich, consistent, data-driven omni-channel customer and employee experiences
  • Clean, meaningful and actionable data
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Workflow Automation

Process efficiency and repeatability underpins operational performance, as well as customer and employee engagement.

We specialise in the design, automation and orchestration of critical business processes, leveraging powerful tools that manage risk, heighten productivity and promote engagement at every opportunity.

Decision Management

Business rules are used by every organisation to evaluate, enforce, and trigger actions.

Learn how Digital Experience Labs can help you bring rules to life – consolidating, service-enabling and enforcing the application of critical business rules across your organisation.

Systems and Data Consolidation

Managing technology sprawl and legacy system integration is difficult at the best of times. Data integrity and user experience often suffers as a result.

Leveraging the powerful, no-code data management and system integration capabilities of Decisions, Digital Experience Labs can help you homogenise your technology and data ecosystem – orchestrating multi-platform transactions and cleansing data to provide reliable insights and actions.

Experience Orchestration & Digitisation

Delivering memorable Customer and User experiences is at the forefront of every customer-centric organisation’s strategy today.

Whether it’s data-driven online experiences, straight through processing of sales, claims, collections, or real-time 360 degree view of customers for contact centre agents, Digital Experience Labs can swiftly tailor scalable, extendable solutions that bring you closer to your customer engagement and financial goals.

Resources

Product Videos

Decisions No-Code Flow Designer

Decisions Case Management Rapid Design